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If you would like to find out more about any of our products or services, just contact us by filling out this short form and we will get back to you as soon as we can!

For support queries, please contact support@enterprisestudy.com

Enterprise Study Ltd
Eagle Tower
Montpellier Drive
Cheltenham
United Kingdom
GL50 1TA

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FAQ

What do we do if we have a support issue?
We have a dedicated support helpdesk, contactable during normal business hours, bank holidays and the Christmas period. Please call 01242 254 254, or email support@enterprisestudy.com if you have a support query. In addition we have a growing library of quick help videos to guide you through specific tasks.
Do I have to download any software?
Not at all. ES is cloud based and as such is accessible via internet connectivity by means of a browser, tablet or smart phone.
What are the minimum requirements to use ES?
Although much of the functionality works on previous versions, we recommend IE7 and above.
How much does it cost?
Please call for a quote.
How secure is my data held by the ES application?
The data is held in a multi-tenant database architecture hosted at Rackspace. The applications are regularly tested for integrity. For additional detail, please request our data security document.
What training is given?
A full 2-3 days training workshop is given alongside the implementation workshop, by our dedicated trainer Sally Williams.
Can we trial the system?
Yes indeed! A demo account can be made available so that you can have a play around on the system. Please contact us for login credentials.
How is my data backed up?
The data is backed up incrementally every 15 minutes and all systems are fully backed up daily in multiple locations.
Can we import eLearning results from other external systems?
ES provides an eLearning import tool which allows you to upload data provided by other eLearning systems. This ensures training records are kept up to date and in one place.
Can I import historical data?
During the implementation process historical data can be imported and usually contains the last 3 years of data, however this is up to the requirements of the customer. Additional training history imports can be done by contacting the support helpdesk.
Can we tailor the views of the user dashboards?
Yes the role management functionality will allow you to tailor the views and permissions of multiple job roles.
Apart from internal employees, can you add external people? E.g. volunteers etc.
Yes this is possible with our Commercial Manager module.
Does my ES application support online payment?
Yes, ES was founded in 2002 to manage online training bookings. The system links to WorldPay and also has the capability of manually managing credit card transactions.
What operating system does ES support?
As long as you have a web browser, ES supports every operating system.
What happens if we decide to leave ES?
6 months written notice is required for termination of contract, at which point ES will implement its ISO 9001 process for decommissioning, this includes a raw copy of your data file (which is encrypted for security reasons). Personnel data will then subsequently be deleted within 6 weeks.
Which browsers does the system support?
ES fully supports the top 5 internet browsers, which are: IE, Firefox, Chrome, Safari and Opera.
Where are the ES servers located?
The ES servers are UK based, as our software is hosted by Rackspace.
How long is a typical licence?
Typically the ES licence is 3 years.
How will we be made aware of any system updates?
The system is updated every two weeks with system enhancements and support fixes. These are communicated via fortnightly release notes and the ES monthly newsletter.
Can we add on extra modules at a later date?
Absolutely. All you need to do is get in touch with us to tell us your requirements and we can switch on any modules that you require (costs for additional modules can be found on our pricing page).
How long would it take to get something like this implemented and ready to go?
This depends on the culture and size of the organisation. Typically, implementations are between 6 and 10 weeks. We strongly recommend key stakeholders are part of both the decision making process and the implementation workshop, this will result in a smooth running, happy implementation.
Can we author our own content?
In our experience there are many fantastic eLearning authoring tools, these tools are extremely easy to use and the one we recommend is iSpring. If you need content developed independently, please contact us for more information.
Will it link with our HR/finance system?
ES is linked with many HR/finance systems. The data feed can be both automated, and done manually, which is controlled by a file format that we will provide.
Do you create eLearning content?
ES doesn’t create content itself, we do however partner with some of the UK’s leading eLearning content providers.
Can we host our existing e-learning packages on Enterprise Study?
Yes – the system supports SCORM 1.2, AICC compliant content, and as of August 2014, TinCan content. Uploading eLearning content into the system is extremely easy.
Can you access the system from a mobile devices?
The system is accessible via a number of mobile devices, including smart phones with 3G connectivity, tablets, laptops etc.